Got a question? We're here to help.
At Imogen Stone, we want your experience to be easy, inspiring, and stress-free.
Here are some of the most common questions we get — and if you can't find what you're looking for, just reach out. We're always happy to help.
What sizes and shapes are available?
We offer a range of handcrafted stone prints in different shapes and sizes to suit your memories:
- Square: Perfect for balanced, classic images.
- Rectangle: Ideal for portraits and landscapes.
- Panoramic: Great for wide scenic shots.
For our framed stone prints, we offer nine carefully designed sizes, so multiple prints can be combined beautifully on your wall. Our smallest is a 150 × 150mm square, and the largest is a 420 × 300mm rectangle. Mini Stones are available in 100 × 100mm (square) and 140 × 100mm (rectangle).
What if I'm not sure if my photo is good enough quality for printing?
If you’re unsure whether your photo is large enough or sharp enough for your chosen size, simply email us your image and the size you have in mind. We’ll quickly check it for you at no cost, and let you know if it’s good to go. We want you to feel completely confident before placing your order.
How do I upload my image?
When ordering, you’ll have the option to upload your chosen image directly through our website. You’ll also be able to crop and preview your photo before finalising your order.
Need help uploading? Just email us — we’re always happy to guide you.
What if I can't decide which product or size will suit my image?
If you’re unsure which of our handcrafted products will suit your photo best, or what size to choose, feel free to email us. We can recommend the perfect fit — and we’re happy to provide any minor cropping or image adjustments at no extra charge.
Can the stone prints be hung outside?
Our stone prints are designed for indoor spaces only. To protect the image and the handcrafted materials, we recommend displaying your prints in dry, interior environments, away from heavy moisture or direct outdoor exposure.
Will you include an invoice or price inside the parcel?
No — we never include invoices or pricing details inside our parcels.
If you're sending a print directly as a gift, rest assured: the only thing they’ll receive is the beautiful handcrafted piece you created. All order confirmations and receipts are sent by email only.
Can I purchase a gift voucher?
Absolutely! We offer a range of Gift Vouchers printed on beautiful recycled paper (A6 size), ready to be posted to you or directly to your gift recipient. You can even include a personalised message with your voucher.
Need it quickly? Just let us know in the notes at checkout, and we’ll email you a PDF version you can print and gift straight away.
How do I redeem a gift voucher?
If you have an Imogen Stone Gift Voucher, simply email us at hello@imogenstone.com.au with your voucher code and we'll guide you through the next steps.
How long will my order take?
All of our prints are handcrafted to order. Once we receive your order and image, we aim to have it made and shipped within 2–3 business days. With large orders, please allow a few extra days to have them created.
Delivery times vary depending on location:
- Australia-wide: Please allow 3–7 business days for postage.
- Need it urgently? Just leave a note at checkout and we’ll do our best to accommodate.
How much is postage?
Postage costs are calculated based on the weight of your order.
To give you an idea:
- One or two items: $15–$20 Australia-wide.
- International shipping: Please contact us directly for a quote.
We use reliable courier services and Australia Post to ensure your prints arrive safely.
What payment options do you offer?
You can securely pay via:
- Credit Card
- PayPal
Simply follow the checkout prompts — it’s safe and easy.
Thank you for choosing Imogen Stone.
We’re honoured to help turn your memories into lasting pieces of art.
If you have any other questions or just want a little extra guidance, we’re always just an email away.
Email hello@imogenstone.com.au anytime — we'd love to hear from you.